COVID-19 (Coronavirus) FAQs

Josh Bobbermen

In line with the announcement of the Victorian State Government on Sunday, the Term 3 Holiday Program (September 21 – October 2) is only available for children who are eligible to attend on-site supervision at school during Term 3.

The decision to restrict attendance these Spring Holidays to only children who were eligible to attend on-site learning in Term 3 is the directive from the Department of Education and not TeamKids. As we operate on school premises and provide care to school-aged children, we are required to follow the guidelines as set for schools. Unfortunately, we do not fall under the guidelines for childcare at this time.

What does this mean?

If your child was eligible to attend onsite learning at School in Term 3, then they are eligible to attend the Holiday Program.

  • If you DO NOT fall under this category. You must log in to your TeamKids account and unfortunately cancel your booking as we cannot accept your child at our program due to the Government restriction.
  • If you DO fall into this category, Term 3 Holiday Program (September 21 – October 2) is only available for children that are eligible to attend on-site supervision at school during Term 3.

You must still log into your TeamKids account and agree that you fall under one of the categories and will be able to provide supporting documentation as required.

To do this:

  1. Log into your TeamKids account
  2. Click on Update bookings
  3. Click next button
  4. Select Yes
  5. Choose your category:
    • Permitted Worker – At work premises
    • Vulnerable children
  6. Save

Please note families must carry workers permit.

Why am I getting a Statement of Entitlement when my children haven’t been attending with TeamKids?

To help support families and providers, the Victorian Government provided an additional 30 Allowable Absence days to help maintain enrolments and support providers during the 6 weeks of stage 4 lockdown.

When Victoria went into Stage 4 Lockdown due to COVID-19, the Federal Government made some amendments to the Child Care Subsidy (CCS), this was to support providers and families as childcare is no longer on JobKeeper payments. These amendments included an additional 30 allowable absences per child where the childcare provider can claim the CCS without the family being penalised. These 30 days covered the period of the 6 week lockdown for Metropolitan Melbourne and will allow the childcare provider to continue to pay for staffing and resourcing.
Where families had bookings in place for the 6 weeks of lockdown, these bookings were removed with no charge and the childcare subsidy amount was provided to TeamKids. This does not affect any of your ongoing entitlements post this stage 4 lockdown, no parents have been charged and you will see a $0 in their gap fee.

Further information can be found here: PM’s Notice on Additional Absences.

IMPORTANT – Face Coverings Update

If you live within metropolitan Melbourne or Mitchell Shire, you must wear a face-covering whenever you leave your home from 11:59pm on Wednesday 22 July. A face covering needs to cover both your nose and mouth.

Please note, masks are not required for children in primary school below the age of 12. Some may choose to wear them, which is encouraged. We are also encouraging kids to get creative with their masks and make it FUN 😊 – share your creations here.

Wearing face masks is not a requirement for people working in childcare. However, you may see our TeamKids staff wearing masks.

Teachers are being advised to wear a face cover wherever practical at school but not while teaching. Premier Daniel Andrews said it was important for teachers to be able to communicate with their students.

Face masks are required for parents dropping off and picking up their children.

Safety At TeamKids

At TeamKids, the health and safety of the children and our team is our top priority. We have implemented specific COVID-19 risk minimisation plans for our services and will be strictly enforcing our Illness and Infectious Diseases policy. We embrace these effective SAFETY practices to keep all children, their families, our staff and every VENUE safe, clean and ready for FUN!

These include but are not limited to:

  • Restricted access for adults to the service
  • Modified sign in and out procedures, please allow additional times
  • Regular cleaning and sanitation of frequently used items and surfaces in our programs
  • Arrangement of play spaces to support social distancing recommendations and requirements
  • Exclusion of unwell staff, children and visitors
Temperature Checks

Following the advice of Victoria’s Chief Health Officer, the Victorian Government has announced that students in schools in metropolitan Melbourne and Mitchell Shire will receive a temperature check every morning. TeamKids will be assisting this recommendation and continuing temperature checks for all children attending TeamKids Before Care.

If any student records a temperature of 37.5 degrees or higher, parents or carers will be contacted and the student will need to go home. Families will then be encouraged to seek testing for Coronavirus.

Unlike many public spaces and community settings, OSHC settings are controlled environments where entry is restricted and effective transmission reduction measures can be fully supported and reinforced, such as through:

  • Exclusion of unwell adults and children
  • Temperature screening on arrival
  • Regular hand hygiene practice and use of personal hygiene products such as hand sanitiser
  • Restricted visitors and reduced mixing between groups
  • Clear protocols in place to support rapid closure, case tracing and containment

If you or any family member is currently in isolation or believe you’ve had contact with the COVID-19 virus, or have a fever or symptoms of acute respiratory infection (e.g. cough, sore throat, runny nose, shortness of breath) please do not attend any TeamKids service.

Sign In & Access To School Grounds

Each school will differ in their requirements for sign-in/out and adult access to the school grounds. Please contact the service directly to discuss how this will impact you. Please allow additional time.

Additional Child Care Subsidy – 13 weeks of Free Care

Additional Child Care Subsidy (temporary financial hardship) is available to support families. This subsidy is a short-term payment from the Australian Government to help families experiencing significant financial stress with the cost of child care. The subsidy will cover the entire cost of care (up to120 per cent of the hourly rate cap) for up to 13 weeks per event. Families need to provide appropriate evidence to Centrelink to avoid any delays in the assessment.

Please visit the new information sheet ACCS (temporary financial hardship) and for additional information.

TeamKids Before & After Care available

Before & After Care will be available for families of essential workers and vulnerable families and for those families that need the care most.

Family income confirmation for 2018-19

Families receiving the Child Care Subsidy (CCS) have until 31 March 2021 to submit their 2018-19 tax return for CCS purposes.

Free Care has FINISHED, and CCS has resumed

Free Care is no longer available. Charges and terms and conditions will apply for all care types.

Excursions – how are you controlling the general public transmitting to children?

TeamKids will not be running any excursions during the Spring Holiday Program in Victoria. This decision is based on current recommendations and health advice regarding COVID-19 and ensuring we do all we can to protect children in our care and our staff during this time.

A parent or child have been diagnosed with COVID-19

Child (diagnosed)

Please ensure you advise TeamKids as soon as you are advised of a confirmed diagnosis. This will ensure that TeamKids can take immediate action to follow the processes we have in place.
We will need to know when your child was confirmed.

Parent (diagnosed)

Please ensure you advise TeamKids as soon you are advised of a confirmed diagnosis. This will ensure that TeamKids can take immediate action to follow the process we have in place.

We will need to know when the parent was confirmed and when your last attendance at TeamKids venue was for drop off and/or pick up.

If a school is closed will TeamKids be operating?

If a school is closed due to a COVID-19 shutdown, TeamKids will also be closed during this time.

We will notify you via email and your bookings will be removed. TeamKids charges in arrears so you will not be charged for this cancellation of service.

When is a decision being made to close a venue?

As soon as we are informed, we will be contacting our families via email to advise and assist them in any way we can. If a school is closed, bookings will be cancelled, and no charge would apply for the closed dates. Please ensure we have the most up to date email address on your TeamKids account.

How will we be contacted?

Email – please ensure your TeamKids account has the most up to date email address.

If my venue has been closed, can I go to another TeamKids service?

Term time – No, you can’t attend another Before and After Care service.

Holiday Program – Yes this is possible. However, if the service has been closed due to a confirmed COVID-19 case. You will need to isolate for 14 days as per the instructions from DHHS.

If I cancel my booking, do I get a refund?

TeamKids now charges in arrears for ALL care types.

VAC – 24hrs notice is needed to cancel prior to start time, and no fee will apply.

B&A – 48hrs notice is needed to cancel prior to start time, and no fee will apply.

How are TeamKids monitoring people who are isolated? When are they allowed to come back and how is that monitored, do they have to have a doctor’s clearance?

If a staff member has been diagnosed with the COVID-19 virus, they are to self-isolate for 14 days from diagnosis.

Once 14 days have passed from a confirmed diagnosis, and staff do not have any symptoms, they can then attend at TeamKids.

If a child turns up with a runny nose or cough and feeling unwell, will TeamKids advise the parent they cannot attend?

TeamKids is committed to the health and safety of all children in our care. Children should not attend the program if they are feeling unwell or have a runny nose or cough and should remain at home until symptoms resolve. If your child becomes unwell at our venue, you will be contacted and request to take your child home. Please see the exclusion guidelines listed in our infectious disease policy.

I’ve recently travelled outside of Australia, can my child attend TeamKids?

Any person arriving into Australia from overseas as of Monday 16th March 2020 must self-isolate for 14 days, if your child has travelled, they would not be able to attend for 14 days. Once this has been completed, and your child has no symptoms they are welcome to attend TeamKids.

How are you cleaning the service before each day/session?

We uphold the highest standards when it comes to cleaning our venues and have stringent processes in place. All venues are cleaned prior to each session of care.
TeamKids staff have been trained in good personal hygiene and upholding good hygiene of the children in their care.

Hand Sanitiser and hand washing

Children and staff are being reminded to wash hands before and after they eat, after they go to the toilet and after blowing your nose, coughing, or sneezing. Sanitizer is available as well, however, with stock diminishing, our first preference is to always use soap.

I haven’t worked for 2 weeks due to COVID-19 virus and been in isolation, I can’t pay for my care. Can I go on a payment plan?

Yes, this is not a problem, TeamKids is here to assist in any we can. You will need to contact the Customer Service team on 1300 035 000 ext 1 to arrange a payment plan.

Additional Child Care Subsidy (temporary financial hardship)

ACCS (temporary financial hardship) is available to provide short-term support to families experiencing a significantly reduced ability to pay child care fees, such as if the parent lost income due to being unable to attend work. Eligible families will receive a subsidy equal to the actual fee charged by the child care service, up to 120 per cent of the CCS hourly rate cap. In most cases, the full cost of child care will be covered. It can be accessed for up to 13 weeks and eligible families are entitled to up to 100 hours of subsidised child care per fortnight. Families will be required to provide supporting evidence of a substantial reduction in their ability to pay child care fees, such as an email from their employer.