I believe my statement is incorrect. What do I do?

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  • To provide clarity on how things are labelled on your statement, here are some common things to take note of:
  • Negative figures: When your TeamKids account is in credit, your statement will show as ‘-$X.XX’. Credits are automatically deducted from amounts owing.
  • Paid but didn’t attend: Unfortunately when given less than twenty-four hours notice for cancellation, you will still incur full fees for the given day.
  • Statement shows less than I was charged: TeamKids will only ever charge the amount noted on your statement. Our payment provider EziDebit charges its own individual fees.

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