In the unfortunate event your child(ren) are unwell and unable to attend, we ask that you follow the following steps.
Before & After Care
Cancellations on-the-day, please call the Service Directly. The mobile phone for the service can be found on our website on the venue page. We highly recommend that you save this number to call the venue directly in future. Please note cancellation within 48 hrs of the session commencing will be charged in full.
Cancellations on-the-day for Holiday Program, please call Head Office directly on 1300 035 000 ext 1 or email firstname.lastname@example.org. Please note cancellation within 24 hrs of the session commencing will be charged in full.
For Before, After and Holiday Care, when cancelling due to medical reasons and to avoid being charged in full for this day, we recommend that you obtain a medical certificate so the day can be credited to your account.
Email medical certificates to email@example.com within 7 days and this session will be credited to your TeamKids account to be used for a future booking.