Why am I receiving a statement?

Josh Bobbermen

Before & After Care

You will be charged every 2 weeks in arrears via EziDebit. A statement will be emailed to your nominated email address on Monday and payments will be processed the Wednesday following.

Why am I getting a Statement of Entitlement when my children haven’t been attending with TeamKids?

To help support families and providers, the Victorian Government provided an additional 30 Allowable Absence days to help maintain enrolments and support providers during the 6 weeks of stage 4 lockdown.

When Victoria went into Stage 4 Lockdown due to COVID-19, the Federal Government made some amendments to the Child Care Subsidy (CCS), this was to support providers and families as childcare is no longer on JobKeeper payments. These amendments included an additional 30 allowable absences per child where the childcare provider can claim the CCS without the family being penalised. These 30 days covered the period of the 6 week lockdown for Metropolitan Melbourne and will allow the childcare provider to continue to pay for staffing and resourcing.
Where families had bookings in place for the 6 weeks of lockdown, these bookings were removed with no charge and the childcare subsidy amount was provided to TeamKids. This does not affect any of your ongoing entitlements post this stage 4 lockdown, no parents have been charged and you will see a $0 in their gap fee.

Further information can be found here: PM’s Notice on Additional Absences.

Holiday Care

You will be charged weekly in arrears via EziDebit. A statement will be emailed to your nominated email address on Monday and payments will be processed the Thursday following.

We encourage you to read the statement carefully, as this will identify if the Child Care Subsidy has been applied to your bookings.

If your child care subsidy entitlements is not being applied, please refer to our Guide for Families – Navigating CCS.