Why can’t I make a booking?

Josh Bobbermen

If you’ve logged into your account and are unable to make a booking or cannot see the calendar on the dashboard, this usually is because some critical pieces of information are missing from your account. The four most common omissions are:

  • CRNs – Parent and Children
  • Contact Details – 2 x Parent and 1 x emergency contact
  • Payment Details – If you use multiple TeamKids venues, you need to add payment details against each venue
  • Upload any Medical documents if applicable eg: Asthma Plan or Court Orders

One way to quickly spot if there is information missing is on the dashboard, there will be a notification at the top of the dashboard on your account or you won’t be able to view the calendar on the dashboard.

Refer to our Guide for Families – How to Make a Booking