Are there cancellation fees?

Josh Bobbermen

Before & After Care

Cancellations made within 48 hours of the session starting will incur the normal fee.

  • There are no charges for cancellations made before the deadline
  • You can create or cancel a booking online up until 9:00 am the day of the session
  • For any bookings or cancellations after 9:00 am, please contact the venue directly via the phone number listed on the venue’s page
  • In the event of a medical illness, please email a medical certificate to info@teamkids.com.au before the charge date to receive no charge for the date’s session
Childcare Subsidy Implications – Due to Centrelink enforcing the 8 Week enrolment rule

If you cancel the first or last day of your enrolment with Teamkids, your Child Care Subsidy may be removed by Centrelink. In this situation, you will be charged full fee for the session with no childcare subsidy applying to this day.

Please note this is enforced by Centrelink and this charge may occur 8 weeks after the holidays have completed. Remember this is only applies to cancelled session, without a medical certificate, on your first and last day of attendance.

Holiday Care
Cancellations 24 Hours prior to your session starting

Cancel before 8 AM the day prior, including weekends, by logging into your TeamKids account and cancelling your session.

Once this has been completed, you will receive a credit to your TeamKids account to use for a future booking with us. Please note, this credit does not get refunded, it can only be used for future bookings.

Cancellations On the Day

Call 1300 035 000 or email info@teamkids.com.au and advise our Customer Service team. Please note, you will be charged in full for this day unless you are able to provide us with a medical certificate with 7 days. Email Medical certificates to info@teamkids.com.au and this session will be credited to your TeamKids account to be used for a future booking.

Childcare Subsidy Implications – Due to Centrelink enforcing the 8 Week enrolment rule

If you cancel the first or last day of your enrolment with TeamKids, your Child Care Subsidy may be removed by Centrelink. In this situation, you will be charged full fee for the session with no childcare subsidy applying to this day.

Please note this is enforced by Centrelink and this charge may occur 8 weeks after the holidays have completed. Remember this is only applies to cancelled session, without a medical certificate, on your first and last day of attendance.