Why can’t I see my bookings?

Josh Bobbermen

When you’ve ‘successfully made a booking, you will be able to see the booking colour coded green on the calendar found on the dashboard. If the calendar does not have the bookings marked on the calendar in Green, then it typically means that the booking was not CONFIRMED.

Clicking the CONFIRM button can easily be missed if you are in a hurry, so please log back into your account, go through the steps to adding a booking again, and CONFIRM the booking.

You will now receive a notice on your account, and you will ALSO receive an email confirming the bookings. Make sure you have received this email so you can be confident the booking has been made successfully.

Refer to our Guide for Families – How to Make a Booking: Step by step guide.